ITEM 21: DELIVERY

For US and most International Orders, delivery is 3 days (excluding Saturday and Sunday). Some International orders

require DHL shipping. For these orders, delivery may take 4 days (excluding Saturday and Sunday).

ITEM 22: SHIPPING

22.1 Domestic and International Fees

We do not ship to unconfirmed addresses, NOR will we ship to a shipping address that is different than the billing

address on paid PayPal invoice. This is not only to protect Divas Lace Wigs and its employees, but also to protect

consumers from credit card fraud. If you need your item shipped to an address that is different than the address in

the PayPal invoice, please call us or email us IN ADVANCE so that we may have time to properly validate the address.

We do not ship to P. O. Boxes, unless it is the address stated on your PayPal invoice.
Domestic Shipping: $25.00 for each product.

We offer combined shipping and will refund any over payment upon receipt or within 48 hours. Products are shipped

from the factory via United Parcel Services (UPS) or DHL. Accessories are mailed via the United States Postal Service

(USPS). Shipments are normally 3 – 4 business days.

International Shipping: $38.00 for each product

We offer combined shipping and will refund any over payment upon receipt or within 48 hours. Products are shipped

from the factory via United Parcel Services (UPS) or DHL. Shipments are normally 3 – 4 business days.

Please note, customs or other postal officials can delay the delivery time. If this happens, please understand that

Divas Lace Wigs has no control over the situation. Your order can be held up for reasons such as taxes, duties or

broker fees and you, the buyer will be held responsible for fees due. We take every precaution to prevent any

interruptions in the delivery of your product. Divas Lace Wigs has no way of knowing this will happen prior to

shipment.

22.2 Item Shipping Confirmation

A Shipping Confirmation Tracking Number and expected received date will be emailed to you when your hair product

is ready for shipping. This tracking number will allow you to track your order for confirmation of actual delivery date.

The carrier may take up to 24 hours or longer to register your tracking information in their system so the package

may already be in transit before you can track it. Depending on the shipping method, the status of your delivery can

be viewed at www.ups.com or www.dhl.com.

22.3 Shipping Delays

Shipping delays sometimes occurs and we will do our best to correct them. We use UPS, DHL or USPS and

occasionally they make a mistake like lose a package or shipments are delayed (due to weather and other factors). If

we shipped the product to, we reserve the right to reship it at our expense.

Note:

It is always wise to order far enough in advance to allow for unanticipated delays.

22.4 Alternate Addresses

Whenever the shipping address is different than the billing address as shown on your paid PayPal invoice, we may

require you to complete the a) Shipping Address Authorization Form that requests us to ship your order to a different

address and b) photocopy of your driver's license and c) a photocopy of the front and back of the credit card used

for the purchase to Customer Service. If we do not receive this information, your order will be delayed or cancelled.

For International orders, we will only ship to the address shown on your paid PayPal invoice.

22.5 Insurance

For domestic and international we insure all packages and require a signature confirmation upon delivery. Remember

once your Items are shipped Divas Lace Wigs is no longer responsible. Since we insured all packages we will file a

claim on your behalf for a refund if the package is lost during transit

22.6 Lost Packages

We insure all packages and require a signature confirmation upon delivery for Domestic and International orders.

Once your Items are shipped, Divas Lace Wigs is no longer responsible. Since your package is insured, we will file a

claim on your behalf for a refund and reorder your custom product if the package is lost during transit.

ITEM 23: HAIR ACCESSORIES

Hair accessories such as glue, tape, removers, etc. are not returnable.

ITEM 24: LIMITATIONS ON LIABILITY

Divas Lace Wigs shall not be liable for any special or consequential damages that result from the use of, or the

inability to use, the hair products on this site or the performance of the products, even if Divas Lace Wigs has been

advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or

incidental or consequential damages, so the above limitation or exclusion may not apply to you.

ITEM 25: PRODUCT DISCLAIMER & DISCLAIMER OF WARRANTIES

This site and the products on this site are provided "as is" and without warranties of any kind, whether express or

implied to the fullest extent permissible pursuant to applicable law. Divas Lace Wigs disclaims all warranties, express

or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and

non-infringement.

Your use of products purchased at Divas Lace Wigs is at your sole discretion.

YOU, THE BUYER assume all responsibility for the usage of purchased products. Divas Lace Wigs make no warranty

that the product will meet your expectations, but will be made according to your specifications. Buyer makes their own

decision as to the suitability of our products for their purpose prior to use.

Each user waives and releases Divas Lace Wigs to the full extent permitted by law for any and all claims related to

the usage of products or information made available through Divas Lace Wigs. In no event shall Divas Lace Wigs be

liable for any direct, indirect, special, incidental, consequential or exemplary damages of any nature resulting from

use or misuse of our products or information from this site or the products to which the information is referred to.

Please use our products with care. If you experience negative reactions from product use, please discontinue

immediately and seek medical advice.

Divas Lace Wigs does not represent or warrant that the functions contained in the site will be uninterrupted or error-

free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses

or other harmful components. Divas Lace Wigs does not make any warranties or representations regarding the use

of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or

otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to

your state.

ITEM 26: INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Divas Lace Wigs from and against all losses, expenses, damages

and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any

activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the

site using your Internet account.

ITEM 27: TYPOGRAPHICAL ERRORS

In the event that a Divas Lace Wigs product is mistakenly listed at an incorrect price, Divas Lace Wigs reserves the

right to refuse or cancel any orders placed for product listed at the incorrect price. Divas Lace Wigs reserves the

right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.

If your credit card has already been charged for the purchase and your order is cancelled, Divas Lace Wigs shall

issue a credit to your credit card account in the amount of the incorrect price.

ITEM 28: NOTICE

Divas Lace Wigs may deliver notice to you by means of email, a general notice on the site, or by other reliable

method to the address you have provided to Divas Lace Wigs.

ITEM 29: MISCELLANEOUS

Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to

choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You

agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site

(including but not limited to the purchase of Divas Lace Wigs products) shall be in the state or federal courts located

in Valencia, California. Any cause of action or claim you may have with respect to the site (including but not limited to

the purchase of Divas Lace Wigs products) must be commenced within one (1) year after the claim or cause of action

arises. Divas Lace Wigs failure to insist upon or enforce strict performance of any provision of these terms and

conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the

parties nor trade practice shall act to modify any of these terms and conditions. Divas Lace Wigs may assign its rights

and duties under this Agreement to any party at any time without notice to you.

ITEM 30: COPYRIGHT AND TRADEMARK

All content included on this site, including text, graphics, logos, buttons, icons, HTML code, scripts and images, is the

property of Divas Lace Wigs and is protected by U.S. Copyright and trademark laws. The compilation of all content on

this site is the exclusive property of Divas Lace Wigs. You may not rent, lease, loan, copy, modify, reproduce,

republish, distribute, disassemble, or create derivative works from Divas Lace Wigs, which includes the products and

information made available therein. No modifications or further reproduction of the content is permitted without the

express prior written permission of Divas Lace Wigs. Modification of the materials or use of the materials for any other

purpose is a violation of Divas Lace Wigs copyright and other proprietary rights. All trademarks, service marks, and

trade names are proprietary to Divas Lace Wigs.

ITEM 31: THIRD PARTY LINKS TO OTHER SITES

In an attempt to provide increased value to our visitors, Divas Lace Wigs may place links to sites operated by third

parties. Divas Lace Wigs has no control over these linked sites, all of which have separate privacy and data collection

practices, independent of Divas Lace Wigs. These linked sites are only for your convenience and therefore you

access them at your own risk. Nonetheless, Divas Lace Wigs seeks to protect the integrity of its site and the links

placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if

a specific link does not work).

ITEM 32: GENERAL NOTICE

The policies described in this Terms and Conditions govern the entire site and works in conjunction with the policies

described in the Stock Lace Wigs Return and Exchange Policy and Layaway Terms and Conditions. Stock Lace Wigs

Return and Exchange and Layaway Plan govern its respective product.

Divas Lace Wigs may revise these conditions of use at any time by updating this Terms and Conditions statement.

The customer agrees to be bound by any such revisions and should therefore periodically visit this page to determine

the current terms to which they are bound. Once a purchase agreement has been reached, both parties are bound to

by the agreement. Please contact us if you have any questions regarding this Agreement at divaslacewigs@yahoo.

com.

ITEM 33: CALIFORNIA SALES TAX

All sales are subject to an 8.75% California sales tax.

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING OR PLACING AN
ORDER. PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING OR
PLACING AN ORDER. All users of this site agree that access to and use of this site is subject to the following
Terms and Conditions and other applicable law.

ITEM 1: LICENSE AND SITE ACCESS

Divas Lace Wigs grants you a limited license to access this site, to purchase the products and use the services

offered through this site for personal use only. This license does not permit the following, all of which are strictly

prohibited without the prior written consent of Divas Lace Wigs: downloading (other than page caching), modifying,

reproducing, duplicating, copying, or any derivative use of this site or its contents; any collection or use of any

product listings, descriptions, or prices; any use of data mining, robots, or similar data gathering and extraction

devices; using or framing any trademark, logo, or other proprietary information (including images, text, page layout,

or form) of Divas Lace Wigs; using meta tags or any other "hidden text" utilizing Divas Lace Wigs name or

trademarks; or any exploitation of this site or its contents for any commercial purpose.

ON THIS SITE, All users of this site agree that access to and use of this site is subject to the following terms and

conditions and other applicable law.

ITEM 2: TERMS AND CONDITIONS

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or

shopping process. These terms and conditions, or any part of them, may be terminated by Divas Lace Wigs without

notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of

Liability, Indemnification and Miscellaneous, shall survive any termination.

Please understand by submitting an order, you agree to Divas Lace Wigs Terms of Conditions and Company

Policies. You will NOT be able to proceed with an order without agreeing to the terms and conditions of this Site.

All purchases are required to be payable in U.S. Funds. All prices, specifications, and availability of products are

subject to change without notice. You are responsible for paying all fees associated with buying products from Divas

Lace Wigs including, the cost of shipping.

ITEM 3: CONSUMER RESPONSIBILITIES

You agree to provide true, accurate, current and complete information about yourself as requested by Divas Lace

Wigs when you place an order. If you provide any information that is untrue, inaccurate, not current or incomplete,

Divas Lace Wigs has reasonable grounds to suspect that such information is untrue, inaccurate, not current or

incomplete. We have the right to suspend or terminate your purchase, unless the issue is or can be resolved. In the

event you violate conditions of the Terms and Conditions or violate any state or federal law, no refund of any fees

collected or other remedies will be given.

BY USING THIS SITE, YOU AGREE TO THE TERMS OF THE AGREEMENT. IF YOU DO NOT AGREE TO THE

TERMS OF THE AGREEMENT, YOU MAY NOT USE THIS SITE.

ITEM 4: COMMUNICATION

We communicate with customers on a regular basis to provide requested services and in regards to issues relating to

their order. We reply via email or phone, in accordance with the customer's wishes. We realize that communication is

an important part of customer service and we will do our best to respond to your emails or phone calls within 24

hours, but it can range up to 48 hours or 72 hours if over the weekend

ITEM 5: PRODUCT DESCRIPTIONS

Divas Lace Wigs sells CUSTOM LACE WIGS, LACE FRONTALS, CROWN CLOSURES, WEAVING, and BULK,

EYEBROWS. We also sell STOCK NO GLUE AND FULL LACE WIGS and HAIR CARE PRODUCTS (tapes, adhesives,

solvents, brushes, etc.).

Divas Lace Wigs attempts to be as accurate as possible in describing products. However, we do not warranty that

product descriptions or other content on this site are accurate, complete, reliable, current, or error-free.

ITEM 6: GUARANTEE

Divas Lace Wigs guarantees its lace wigs for 30 days after receipt against tangling or shedding (expect normal

shedding). This guarantee is only valid if the hair has not been altered in any way, except for hair cutting. This

guarantee is invalid if chemicals, dyes, excessive heat or other harmful actions has caused damage to the hair.

If your lace wig hair tangles or sheds excessively within 30 days, Divas Lace Wigs will repair your lace wig for FREE.

You must mail your lace wig back to us for repair. We will pay the fee to mail it back to you. We will also repair any

rips or tears in your lace wig for free at that time. Repairs may take up to 6 weeks.

ITEM 7: ALL SALES ARE FINAL

Before making a purchase, we ask that you contact us FIRST with any questions you may have.

Due to health concerns and the uniqueness of CUSTOM LACE WIGS, LACE FRONTALS, CROWN CLOSURES,

WEAVING, BULK, and EYEBROWS, these products are non-returnable

ALL SALES ARE FINAL,

NO REFUNDS

WILL BE ISSUED.

NO EXCEPTIONS.

If you are having a problem with the new product you just received, you MUST notify us within 48 hours of receipt via

EMAIL describing your issue. We will respond to your email within 48 hours. If you call us, you MUST follow up your

phone call or voice message with an EMAIL describing your issue. In order to resolve your issue, All CUSTOM HAIR

PRODUCTS MUST BE SUBMITTED TO DIVAS LACE WIGS FOR EVALUATION.

When Divas Lace Wigs receives the HAIR PRODUCT, we will evaluate it for the issues you described.

If we find the

issues described are correct, we will

return it to the factory to

correct it at no cost to you. If we do not find the issues

described, we will let you

know and any options you may have to address your issues.

We will

also

email you the

results of the evaluation.

At that time you can let us know via email

what you would like to do. If you choose not to

have us correct the unit or pay to correct your issues,

will

return the hair product

to you.

ALL SALES ARE FINAL. THERE WILL BE NO REFUNDS. NO EXCEPTION

ALL SALES ARE FINAL. No Exchanges and No Returns for custom orders. Repair or Remake Only. No Exceptions!

Exchanges and Returns allowed for Stock Lace Wigs only. Refer to Stock Lace Wigs Terms and Conditions for

etail

Note: Custom Lace Wigs, Lace Frontals, Crown Closures, Weaving, Bulk, Eyebrows and hair care products will be

referred to as “Product(s)” henceforth.

ITEM 8: RETURNS

8.1 Authorized Returns

No product will be accepted without authorization from Divas Lace Wigs.

Divas Lace Wigs requires that any product being returned MUST BE UNALTERED. The PRODUCT MUST BE

RETURNED IN THE ORIGINAL PACKAGING to us within 5 business days of receiving approval from us to return the

product.

If you cut or change the lace, cut the hair, apply color, style, comb, wash, or alter any part of the Product, we will not

honor a re-make. We reserve the right to refuse a re-make if our return policy and conditions are not met. All

products returned are photographed or videotaped upon receipt to confirm the contents and the condition of the

returned items. We suggest you do the same for your records.

All returns will be evaluated for any issues reported by the customer. If it is determined that the hairpiece:

Needs an adjustment, it will be repaired at no cost to you. Divas Lace Wigs will pay the cost of mailing the
product back to you.
Meets the specifications of your order, the frontal will be returned to you at your expense. You will receive an
invoice for the $6.00 shipping fee
Meets the specifications of your order, and you would like for us to make the repairs, we will repair the product.
You will be responsible for paying any additional costs required to make the repairs and $25.00 shipping fee.

We strongly recommend that customers insure their package for the full purchase price as we will not be responsible

for lost, damaged or delayed packages. It is the customer's responsibility to properly package the product for

shipping. If the returned item is not in compliance with our Terms and Conditions, the item will

be returned to the

customer at the customer's expense.

8.2 Unauthorized Returns

DO NOT SEND UNAUTHORIZED RETURNS. Merchandise sent to us without our approval will not be accepted. We

assume no responsibility for unauthorized returns or items sent to the incorrect address.

ITEM 9: CANCELLATIONS/CHANGES

9.1 Custom Orders

Production of CUSTOM ORDERS typically begins within 24 hours of confirmation and payment. Once your order is

sent to production, we may or may not be able to cancel or change the order. If you want to cancel your order or

make changes to your order, you must notify us IMMEDIATELY by e-mail or phone. Orders cannot be cancelled once

production has begun. If the order is not in production, we will cancel the order or make the necessary changes.

Cancelled orders will incur a 10.00 cancellation fee.

9.2 Stock Lace Wigs

Stock Full Lace or No Glue Lace Wigs are ordered when the payment is received. Once your order is shipped, we

cannot cancel or change the order. Refer to Stock Lace Wigs Terms and Conditions for additional information.

9.3 Accessories

Any order that is cancelled will incur a $3.00 cancellation fee.

ITEM 10: TEXTURE MATCHING SERVICE

Divas Lace Wigs offers a FREE Hair Texture Matching Service for products purchased from us. Hair texture images

are received from the customer via an email attachment. Since hair texture matching involves a digital image, our

manufacturer will make every effort to duplicate the hair texture. We cannot guarantee the hair texture match will be

duplicated exactly like the image, but it will be similar. We offer 18 different hair textures from which to choose. We

recommend to the customer to make a select a texture from our gallery.

ITEM 11: BLEACHED KNOTS

Divas Lace Wigs lace wigs are made with 100% Remy human hair that has been collected in a method in which all

hair strands stay aligned in the natural direction as it grew to maintain the natural texture pattern and cuticle direction.

These hairs are knotted to keep it in the lace base.

Divas Lace Wigs are made with single bleached knots in the front and double knots everywhere else, unless

otherwise specified.

Bleached Knots can be single or double knots. Bleached knots make the lace wig knots less detectable and give the

illusion that the hair is growing out of your scalp. The hairs at the root are lightened where the knots are tied to make

the knots hard to see. The knots won't be clear or totally invisible.

Knots are most visible on darker colored units such as Black, Off Black or Dark Brown hair colors. We recommend

and use bleached knots in the front and double knots everywhere else for dark hair colors. Bleached knots are not

necessary for hair of lighter colors, especially colors in the blonde family because the knots are hard to see without

the bleaching.

We do not recommend bleaching the knots in the entire lace wig hair in order to preserve the integrity of the hair and

lace. Bleached knots in the entire unit leads to premature, and sometimes excessive, shedding because the bleached

knots are weakened by the bleaching process.

Choosing bleached knots for the entire unit renders the 30 Day Guarantee null and void. Repairs will only be made at

the customer's expense.

ITEM 12: LACE WIG REPAIR SERVICE

Divas Lace Wigs offers repair services on any lace wig or frontal to restore it from detangling, un-matting, rips, tears,

hair loss (density up to 120%) curl or wave definition, etc. Indian Remy hair is used to restore the hair. If the wig hair

is different than Indian Remy, the customer can choose one of our Specialty hair types for an additional fee. Repair

costs vary depending on the length and hair type. All lace wigs MUST be thoroughly cleaned and have no glue or

product residue.

Divas Lace Wigs offers repair services on any lace wig or frontal to restore it from detangling, un-matting, rips, tears,

hair loss (density up to 120%) curl or wave definition, etc. Indian Remy hair is used to restore the hair. If the wig hair

is a Specialty hair, an additional fee will apply. Repair costs vary depending on the length and hair type. All lace wigs

MUST be thoroughly cleaned and have no glue or product residue. Due to sanitary reasons, Divas Lace Wigs will not

accept lace wigs for repair if the wig does not meet our terms and conditions. Lace wigs not meeting our terms and

conditions will be returned to the customer at the customer's expense. The customer is responsible for paying the

$15.00 return shipping fee. Repairs may take up to 8 weeks.

ITEM 13: MEMBERSHIP DISCOUNTS AND SALES DISCOUNTS

Divas Lace Wigs offers several different types of discounts. Only 1 discount may be used per order and cannot be

combined with other discounts. Discounts can only be applied against the price of a product advertised and cannot

be used for shipping charges or accessories. Discounts are valid for in-store, online, and phone orders. We cannot

be responsible for discount codes that are expired, lost, forgotten or never delivered due to email problems.

Fraudulent, misused or expired coupon codes will not be honored.

ITEM 14: REFERRAL FEE DISCOUNTS

Multiple Referral Fee discounts may be combined, but cannot be combined with other discounts. Referral coupons

can only be applied against the price of a hair product and cannot be used for shipping charges or accessories.

Referral discounts are valid for all orders. We cannot be responsible for discount codes that are expired, lost,

forgotten or never delivered due to email problems. Fraudulent, misused or expired discount codes will not be

honored.

ITEM 15: STORE CREDIT

A Store credit is good for 1 year from date of issue.

ITEM 16: STORE SALES

All store sales items are nonrefundable, no exchanges, and no returns. All sales are final. NO exceptions.

ITEM 17: NEW/EXISTING MEMBERS

We send all new members a welcoming email. Established members will regularly receive information on products,

services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not

receive these types of communications. Please see the Unsubscribe sections.

ITEM 18: REFER A FRIEND

If a Member/user elects to use our Referral Service for informing a friend about our Site, we ask them for the friend’s

name and email address. Divas Lace Wigs will email the friend on behalf of the referring Member/user and cc: the

referring Member/user. Divas Lace Wigs stores this information for the sole purpose of sending the referral email and

information on products, services, special deals, and a newsletter. The referral may unsubscribe at any time.

ITEM 19: RUSH ORDERS

$50.00 for each hair product, except Eyebrows. Rush not available for Eyebrows. Discount offered for multiple

purchase rush orders.

ITEM 20: MANUFACTURING, DELIVERY, and RUSH TIME

We try very hard to meet production deadlines. However, occasionally delays of a few days to one week or longer

may occur at the factory. These delays are unintentional and can result when a unit does not pass the final

inspection or during Chinese holidays when the factory is closed. If your unit is delayed because of one of these

exceptions, Divas Lace Wigs cannot issue a refund because this money has already been paid to our workers.

Lace Wigs Terms Conditions

Terms and Conditions

You need Java to see this applet.

We believe the key to wearing a lace wig is to achieve a natural and undetectable look!

Custom	Manufacturing	Hidden Knots, Silk Injection or Thin Skin	Rush	Delivery
Lace Wigs Lace Frontals Crown Closures Weaving / Bulk Eyebrows	5 Weeks 4 Weeks 4 Weeks 3 Weeks 2 Weeks	+10-14 Days +10-14 Days +10-14 Days N/A N/A	-10 Days -10 Days -8 Days -4 Days N/A	3* Days *See Delivery

Stock	Manufacturing Time	Delivery
Lace Wigs with adjustments (re-size circumference, add highlights, and/or density)	+ 3 Days	3* Days *See Delivery